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Terms and Conditions

 

Effective Date: 6/16/25

Welcome to Bakedbynate! These Terms and Conditions govern your use of our website and the purchase of our home-baked goods. By accessing our website or placing an order, you agree to be bound by these terms.

1. General Information

This website is operated by bakedbynate. We offer home-baked cookies for sale through our website and Instagram. All cookies are made in a home kitchen that the local health department may not inspect.

2. Product Information

We strive to provide accurate descriptions and images of our products. However, we cannot guarantee that your device's display will accurately reflect the color or appearance of the cookies. Please read all ingredient and allergen information carefully before ordering.

3. Allergens

Our products are made in a home kitchen where common allergens such as wheat, dairy, eggs, nuts, and soy may be present. If you have any food allergies, please contact us before placing an order.

4. Orders and Payments

All orders are subject to availability and confirmation of the order price. We reserve the right to cancel or refuse any order at our discretion. Payments must be made in full at the time of purchase through the payment methods provided on the website.

5. Delivery and Pickup

We offer [local delivery/pickup] as specified on our website. We are not yet doing shipment orders. We are not responsible for any delays once the product has been handed off or picked up by the customer.

6. Returns and Refunds

Due to the perishable nature of our products, we do not accept returns. If you are unsatisfied with your order, please contact us within 24 hours of receipt, and we will do our best to make it right.

7. Intellectual Property

All content on this website, including text, images, logos, and recipes, is the property of Bakedbynate and may not be used or reproduced without written permission.

8. Limitation of Liability

We are not liable for any damages or allergic reactions resulting from the consumption of our products. By purchasing from us, you agree to assume all responsibility for any risks involved.

9. Privacy Policy

We respect your privacy and will only use your personal information to fulfill your order and communicate with you. We do not sell or share your information with third parties.

10. Changes to Terms

We reserve the right to update or change these terms at any time. Any changes will be posted on this page with the updated effective date.

Return and Refund Policy

 

Effective Date: 6/16/25

1. All Sales Are Final

Due to the handmade and perishable nature of our cookies, we do not accept returns or exchanges. Please review your order carefully before placing it.

2. Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or incorrect, please contact us within 24 hours of delivery or pickup with the following:

  • Your Order Number 
  • A clear photo of the issue
  • A description of the problem 
  • We will review the issue and may offer a replacement, partial refund, or store credit at our discretion.

3. Allergies and Ingredient Information

We list common allergens for all our products. However, all cookies are made in a home kitchen that handles wheat, eggs, dairy, soy, and peanuts. We are not responsible for allergic reactions. Please contact us before ordering if you have concerns.

4. Missed Deliveries or Pickups

If you miss your pickup or are unavailable for local delivery, your order will not be eligible for a refund. Please make sure to be on time or provide a valid delivery address where someone is available to receive the order.

5. Cancellation Policy

Orders may be canceled up to 24 hours before the scheduled pickup or delivery time for a full refund. After that, ingredients may already have been purchased or baking may have started, and no refunds will be issued.


If you have a problem with your order, we want to help!
📧 Email:nathancalban@bakedbynate.com
📱 Instagram DM: @Bakedbynate2x
⏰ Hours: 11 am- 7 pm

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Baked by Nate

Hercules CA 94547

(510) 990-2364

Copyright © 2025 Baked by Nate - All Rights Reserved.

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